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Dell Bangalore BPO jobs – Freshers BPO Job Openings in Dell Bangalore

About Company:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Experience: 0 – 3 Years

Job Location: Bengaluru/Bangalore

Job Description :

• Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.

Desired :

• Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience); Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process) 1. Basics of Computers including Operating Systems, hardware and internet .
• Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage Exposure to technical support trouble shooting in international call centers will be an added advantage.

Company Name: Dell International Services

Website: http://www.dell.com

Address:
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli,
Kormangla Inner Ring Road,
Bangalore,Karnataka,INDIA 560036

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