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Dell Hyderabad/Secunderabad-Call Center Job Openings

August 19th, 2010 Posted by VFreshers


Job Position : Techncial Support and Sales Executive

Name of the Organization : Dell International Services

Experience: 0 – 2 Years

Job Location: Hyderabad / Secunderabad

Required :

  • Should have completed Graduation.
  • UG should have atleast 1yr Intl call center OR 2yrs other domain exp.
  • BE/BTECH freshers 65% Or 1yr Intl call center exp.
  • Should be aware of basic hardware and troubleshooting.
  • Should be flexible working in rotational shifts.
  • Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.

Job Responsibilities :

  • Troubleshooting customer queries regardin Laptops and Desktops.
  • Purely into Hardware Troubleshooting for US customers.
  • Completely inbound, Upselling part of profile.
  • Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
  • Escalate problems when unable to resolve customer issues.
  • Log and sufficiently document all contacts with customers in designated tools.
  • Identify and provide input on unique or recurring customer problems.

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Website: http://www.dell.com

Apply : If you have registered your CV with Naukri.com CLICK HERE to apply

OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!


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