VFRESHERS

Company Profile : Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Experience:0 – 2 Years

Location:Bengaluru/Bangalore

Job Description :  Provide First-level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Desired : Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet.
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.

Company Name:Dell India Pvt Ltd
 
Executive Name:Gururaj.M

Apply : Email ur cv to  m_gururaj(at)dell.com

Email Subject : Profiles from vfreshers.com

Walkin Date :10th Sep 2008

Walkin Venue :
Dell International Services
No.12/1, 12/2A, 13/1A, Divyashree Greens,
Koramangala Inner Ring Road, Domlur Post,
Bangalore – 560071

Interview Venue â 4th Floor,Annex Building.

Walkin Time: 10:00AM to 2PM