Freshers Jobs India

Dell International Hyderabad-Freshers Openings 2010-Tech Support Exec

April 27th, 2010 Posted by VFreshers

Job Position : Technical Support Executives

Name of the Organization : Dell International Services

Experience: 0 – 3 Years

Work Location: Hyderabad / Secunderabad

Job Responsibilities :

  • Candidate will be supporting Global customers of Dell in Tech issues.
  • Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.
  • Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.
  • Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
  • Escalate problems when unable to resolve customer issues.
  • Log and sufficiently document all contacts with customers in designated tools.

Job Details :
Candidates applying for this job should be willing to work in the NIGHT SHIFTS.

Required :

  • Excellent Communication Skills in English is a must.
  • Good knowledge in computer Hardware and Windows Operating systems.
  • Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.
  • Graduates in any stream. (10+2+3)
  • Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof(attested copies will not be accepted).
  • Candidates with Customer Service background interested in Tech support can also apply.
  • Under Graduates with min 1 year experience in an international call center( Voice Process) can also apply.

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Website: http://www.dell.com

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