VFRESHERS

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Experience:0 – 2 Years

Location:Hyderabad / Secunderabad,

Job Description :
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.

Desired :
GOOD COMMUNICATION SKILLS.
WILLING TO WORK IN NIGHT SHIFTS.
GOOD TECHNICAL ACUMEN AND HARDWARE KNOWLEDGE.
GOOD CUSTOMER FOCUS.
GRADUATES IN ANY STREAM.
UNDER GRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE.

Company Name:Dell International Services

Executive Name:Charles

Email Address:Charles_Rapaka(at)dell.com

Telephone:9849222353

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