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Dessktop Engineer Entry Level Jobs in India - Desktop Engineer Job vacancies in India

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Dell International Services:
Key driver of the Dell Direct Model
13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh
Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.
Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.

Experience:0 – 2 Years

Location:Bengaluru/Bangalore

Job Description :
Technical Support : Voice Process(US)
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.

Desired :
Fresher’s(B.COM, BBM, BA, BCA, BHM only)
PUC (with one year of international call center experience/ 2 years non relevant experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet .
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage

Exposure to technical support trouble shooting in international call centers will be an added advantage.

Company Name:Dell International Services

Executive Name:Shaun Dsouza

Email Address:shaun_dsouza(at)dell.com

Telephone:9901324709

Website: http://www.dell.com
 

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