VFRESHERS

Job Title : Dialer Specialist

About Company :
Encore Capital Group, Inc. engages in purchasing and managing charged-off consumer receivable portfolios. Its receivables portfolio includes unsecured and charged-off consumer credit cards, auto loan deficiencies, general consumer loans, and telecom and healthcare receivables purchased from financial institutions, retail credit corporations, telecom companies, and resellers of portfolios. The company, through its subsidiary, Ascension Capital Group, provides bankruptcy services to the finance industry. Its bankruptcy services include negotiating bankruptcy plans, monitoring and managing the consumer?s compliance with bankruptcy plans, and recommending courses of action to clients when there is a deviation from a bankruptcy plan. Encore Capital Group was founded in 1998 and is headquartered in San Diego, California.

Experience : 1 – 3 Years

Job Location : Delhi, Gurgaon

Job Description :

1. This process is responsible for overseeing the day to day operations of the aspect predictive dialer and call monitoring application including research, optimization, reporting and trouble shooting across multiple sites.
2. Controlling dialer builds, refreshing tables, monitoring floor operations for dialer performance and working with operations to optimize calling the best accounts at the best time. Add/ Change/ Delete users on call center systems.
3. Proactively monitor systems and works to assess and correct potential problems before they result in downtime or decreased efficiency. Observe call center technology to conduct analysis and make observations to improve technology and/or processes. Supporting Call Center Analytics strategic initiatives.
4. Serves as a contact point for system questions, assess business needs, deployment of and problems to ensure that management is informed of functionality issues that arise. Act as a liaison between MCM management and software companies to ensure proper functionality of the technical systems.
5. Provides statistical data and generate reports to Managers and analysts, enabling them to make more informed business decisions.

Address :
Encore Capital Group
520, Udyog Vihar,Phase III
GURGAON,Haryana,India 122015

Website : http://www.mcmcg.com

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