Freshers Jobs India

Domestic BPO Trainer Job Openings in Hubli- Firstsource Solutions

February 3rd, 2011 Posted by VFreshers

Firstsource Solutions Hubli Jobs 2011 – BPO Trainer Vacancy – 3 Feb 2011

Job Position : Domestic BPO Trainer

No of Openings : 10

Name of the Organization : Firstsource Solutions LTD

Experience: 1 – 2 Years

Job Location: Hubli

Job Details :
The Training Executive assists in planning, organizing, and directing the pre-process training activity and to conduct training and development programs for new-hires.

Job Responsibilities :

  • Assists in updation and modification of I – One pre process training modules; standardization and updating of modules
  • Delivers soft skills / behavioral training programs
  • Tracks trainee performance on the shop floor (Training Tracker)
  • Plans, conducts, co-coordinates and standardizes the Induction session for new employees
  • Randomly checks CSA’ s undergoing mid and post-training assessments for pre process training; Reassesses all CSA’ s who fail to clear mid and post training assessments
  • Develops and revises the induction manual in consultation with the Assistant Manager- Pre Process.
  • Standardizes assessments and prepares assessment reports; Documents reassessment results
  • Prepares training partner performance metrics and reports.
  • Ensures that the attrition during Pre- Process Training is less than 4%
  • Keeps track of pre process training numbers including analysis of attrition and assessment failure numbers
  • Obtains feedback from Ops / Client Assessments, and feeds back into pre-process for process improvement.
  • Maintains records of pre-process training activities, payments made to training partners and induction
  • Documents all training programs, and ensures that training presentations, audio- visual inputs & hard copies are available in the library for reference.
  • Relationship building

Required :

  1. Planning and co-ordination skills
  2. Ability to address groups
  3. Good communication and interpersonal skills

About Company :
Firstsource is one of India’s top five pure-play BPO companies, providing customized process management to global leaders in the Banking & Financial Services, Telecom & Media and Healthcare sectors. Among Firstsource’s clients are Fortune 500 banks, telecommunications companies and healthcare companies. Firstsource’s global delivery model includes operations delivery capability in India, US, UK and the Philippines.

Firstsource’s clients in the BFSI industry include three of the five largest banks in the United States (by 2006 revenue), six of the 10 largest credit card companies in the United States and one of the five largest banks in the United Kingdom (by 2006 revenue).
Firstsource’s clients in the telecommunications and media industry include two of the world’s largest telecommunications companies in terms of revenue (according to the 2006 “Fortune Global 500” rankings) and a “FTSE 100” integrated entertainment and telecommunications company.
Firstsource’s clients in the healthcare industry include three “Fortune 100” U.S. healthcare insurance companies, a major U.S. east coast health plan management company and an NYSE-listed multi-state managed healthcare insurance company.

Website: http://www.firstsource.com/

Apply : Email ur cv to varadharaj.pulapashankar@firstsource.com

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