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Electrical Diploma Entry Level Jobs in India – Eectrical Diploma Job vacancies in Tata Teleservices India

About Company :
Incorporated in 1996, Tata Teleservices was the first to launch CDMA mobile services in India with the Andhra Pradesh circle. Today, Tata Teleservices operates in 20 circles i.e. Andhra Pradesh, Chennai, Gujarat, Karnataka, Delhi, Maharashtra, Mumbai, Tamil Nadu, Orissa, Bihar, Rajasthan, Punjab, Haryana, Himachal Pradesh, Uttar Pradesh (E), Uttar Pradesh (W), Kerala, Kolkata, Madhya Pradesh and West Bengal. Having pioneered the CDMA 3G1x technology platform in India, Tata Teleservices has established a robust and reliable telecom infrastructure that ensures quality in its services. Tata Teleservices’ bouquet of telephony services includes Mobile services, Fixed Wireless Phones, Public Booth Telephony, and Wireline services. Other services include value added services like voice portal, roaming, post-paid Internet services, 3-way conferencing, group calling, Wi-Fi Internet services and data services.

Job Title : Officer Installation & Repair I Care (Hissar) TTSL Haryana

Experience : 1 – 3 Years

Education : Diploma – Electrical, Electronics/Telecomunication

Location : Hisar

Job Description :
Service Network Management
1 Implementation of customer charter
Circle wise
OEM wise
% Adherence
2 Customer Satisfaction
BU’s Satisfaction
ICC satisfaction
Voice of customers
3 Standardisation of Process / Customer experience at all touch points
walkin customers
On Site Service Support as per corporate guidelines
Wireline support as per corporate guidelines
I & R Operations as per corporate guidelines
Branding for service centers / Support Points
4 Audit
PJP
ON Site
External Audit by BU’s
5 I Care Centres
Expansion as per plan
Increase in Number of closed calls
Adherence of TTSL Customer Charter
Agreement Closure for I Care Centres
I-Care Branding at all I Care Centres
ON SITE SERVICE.
7 Migration of On Site support to walkin support
SLA Adherence to On-Site Support
Consolidation of HNI & ABU Agencies
Monthly Reconcillation with local SCM
Warranty Claim
Reduction of Service call load at field
Wire Line Support.
8 Warranty Management
Cost Reduction
SLA Adherence
Accessories.
9 Availability of Accessories at TVH
ICB Initiative
10 Pls close with your supervisor

Desired : Installation & Fault Repair

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