VFRESHERS

Delhi Financial Services Job Opening in Wipro BPO

Job Title : Financial Services Executive

About Company :
Wipro is an integrated corporation that offers a diverse range of products, solutions and services in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are driven by our passion for quality and our commitment to Customers. This drive has catapulted us among the 10 most admired companies in India. Through constant innovation and a people-first attitude, we strive to assume leadership positions in all our businesses in the new millennium.

Wipro is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Have a team of over 42,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.

Wipro BPO Solutions Ltd. is India?s leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions.

Experience: 0 – 1 Years

Job Location: Delhi

Job Description :

• Handle inbound calls from mortgage borrowers and insurance and title companies on status update on payment /taxes/escrow details
• Assist the caller in dispatching year end mortgage statements and follow up with internal department for generating the same.
• Ability to do research on payment delays and taxes incurred in loan accounts of the borrower when asked by the borrower about the same
• Follow up on the tasks raised for resolution of the customer issues with respect to the mortgage payments and close the same by calling the customer.
• Give suggestions /feedback on process improvement proactive issue resolution

Desired :

• B.sc / BA / Bcom/BBM
• At least 6 to 12 months of experience in inbound US voice process.
• Call taking experience in Customer Service /collections in servicing space in Mortgage preferred.
• Experience in navigating Fidelity Servicing platform as a user.
• Typing skills with average speed of 30 WPM.

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