VFRESHERS

Healthcare fresher graduates recruitment 2009 in Fortis India at Mohali

Job Designation: Front Office Assistant – Patient Care Services

About Fortis Healthcare:
A leading healthcare co. having offices/units all over India with its corporate office in New Delhi.Healthcare Delivery Organisation driven by quality, excellence, technology and research and to fulfill this vision through a broader prespetive.

Experience: 0 – 5 Years

Education: Graduates

Location: Mohali

Job Description:
• New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients
• Completion of corporate documentations & Escorting to their respective wards.
• Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HOD’s regarding., Staff Admission, Staff Dependants, Beas, VIP pt
• Issue Calling Code to the pt. attendants so that they can call out side from the hospital
• Counseling and Admissions (including Upgrade Surgeries)
• Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader
• Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message
• Guest queries & Room Booking for expected admissions for next few days
• Follow up for daily payable report while issuing the temp. Passes and updating the remarks
• Handling Billing queries for routine pt. attendants
• Taking request from Nursing Station or from the attendants for the particulars & Address Change Request
• Informing attendants (by announcement / calls on cells
• Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup
• Cash Collection / Refunds Issuance of Receipts against deposits
• Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)
• Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.
• Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
• Registration: Complete the registration process in a timely and accurate manner
• Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift
• MIS: Maintain and generate process related data as and when required by the HOD
• Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patient’s convenience
• TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/ corporates about status of payment. Update patients and doctors about status of authorization
• Provide patients with information regarding advised investigations and procedures
• Assist and direct patients that have come in for health check up
• Manage and record time spent by patient as mentioned in the standard operating procedure
• Co-ordinate for timely delivery of the report at the designated counter
• Maintain service standards as specified in the standard operating procedure
• Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
• Interface with SRL Ranbaxy Lab and other diagnostic areas for patient’s investigation reports
• Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
• Proactively distribute feedback forms and seek suggestions from patients/attendants
• Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
• Effectively utilize all communication systems
• Adhere and contribute to cordial inter and intra team relations
• Complete any other ad-hoc task assigned by the concerned superior
• Any other task assigned by the HOD and the Management

Desired:
• To guide the customer from their arrival at the hospital till their departure (right from check-in to check-out)
• To serve as primary point of liaison and problem resolution if possible, else ensure that they meet the right person/authority in this matter
• Prompt and courteous response towards the patients’/attendants’ routine needs, questions, comments, or concerns with answers and/or action in a professional, empathetic & compassionate manner to their satisfaction
• To inform/explain the patients/ attendants regarding the process of the Patient Care Services.
• To assist them in filling up the Registration Form and complete other necessary documentation as required
• To ensure the availability of wheel chairs/stretchers in the Atrium
• To assist the customers in understanding the various Healthcare Schemes and products and facilities available in the Hospital like “ Golden Old Age Club “, etc. and coordinate with the Dept. of Marketing in this regard
• To ensure that diagnostic reports are delivered to the right patient/attendants and on time
• To ensure smooth operations of ECHS / Corporate clients.
• To effectively carry out the papers work regarding admissions and act as an interface with
• consultation with OPD
• To ensure better and smoother coordination with doctors, nurses, technicians & staff member
• To monitor aesthetics in the reception areas throughout the day for safety, cleanliness, & smooth functioning and report essential issues to relevant departments such as House keeping, engineering etc
• Maintaining proper image, generating positive public relations, and increasing satisfaction levels of Patients/attendants thus creating a “WOW “factor.
• Analyzing and interpreting patient/attendant needs, developing and coordinating implementation of new or improved procedures/services

Contact:
Fortis Healthcare Ltd
Sector 62 Phase 8
MOHALI,Punjab,India 140103
Telephone:91-172-4692222

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