VFRESHERS

Job Position : Laptop Support Executive

Name of the Organisation : Dell International

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Experience: 0 – 5 Years

Work Place : Bengaluru/Bangalore

Required :

• Flawless Communication skills and Good Hardware and Networking Knowledge.
• Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
• PG with 1+yrs of call centre experience
• Undergraduates with 2yrs of any Exp/ Undergraduates with 1yr of International Call Centre Exp

Job Responsibilities :

• Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Identify and provide input on unique or recurring customer problems.

Website: http://www.dell.com

Address:
Dell International Services
Divyashree Greens,Survey # 12/1, 12/2A ,
Challaghata village, Varthur Hobli, Kormangla
Inner Ring Road,
BANGALORE,Karnataka,India 560036

Apply : Email ur cv to nalini_m_s(at)dell.com