Fresher System Engineer Jobs at Progressive Infotech DelhiFebruary 2nd, 2011 Posted by VFreshers
Progressive Infotech Delhi NCR Freshers Jobs as System Engineer – 2 Feb 2011
Job Position : Service Delivery Executive
No of Openings : 2
Experience : 0 – 1 Years
Job Location : Delhi/NCR
Job Responsibilities :
- Manage end-user customer phone calls / Chat / E-mail.
- Demonstrate effective typing and verbal communication skills
- Document case information
- Utilize the Phone System.
- Demonstrate efficient problem solving and troubleshooting skills.
- Demonstrate commitment to client/internal/customer satisfaction
- Demonstrate basic technical knowledge.
- Up sell the product plans of the organization.
- Attending the customer calls and queries, solving problems on primary level through telephone.
- Monitoring calls, assigning the calls to the respective customer support engineer
- Resolving the problem Remotely through net meeting and also telephonic support
- Preparing daily and monthly reports
- Follow up with vendors for pending calls and the spare parts required
- call logging, call assigning, making MIS report
- vendor coordination
- 95% coordination
Progressive Infotech Pvt Ltd
C 161 Phase II Extension
Apply : Email ur cv to email@example.com
Email Subject : Profile from vfreshers.com
About Company :
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe.
Website : http://www.progressive.in