FRESHERS CUSTOMER SUPPORT/CUSTOMER CARE JOBS <> RICHMOND TECHNOLOGIES
Experience:0 - 5 Years
Location:Coimbatore
Job Description: Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process
Approve and authorize release of orders according to credit line and payment history within established guidelines.
Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.
Work on special projects, e.g., account clean up, as needed
Desired Candidate Profile: Proficiency in English, both verbal and written.
Strong analytical and critical thinking skills in order to understand customer’s reasons for non-payment and to be able to develop appropriate action plans to address those issues.
Ability to clearly communicate issues and recommend solutions to both associates and external parties in order to facilitate collection.
Ability to summarize and communicate the status of portfolio and specific accounts to CFS Management and/or Sales Team.
Strong computer skills with past experience in an ERP system, e.g., Oracle, SAP, etc. will be an added advantage.
Working knowledge of MS Excel and/or MS Access.
Company Profile: RICHMOND TECHNOLOGIES is dedicated to deliver complete HR solutions for IT and ITES industry. We strive in finding out the right opportunity for the individuals based on their talents and aspirations. Richmond Technologies has 4 years of rich experience in recruiting Software Professionals. We have SEI-CMMI Level 4 clients in Coimbatore, Chennai, Bangalore, Delhi, Pune and Hyderabad with whom we coordinate and conduct regular Walk-ins and Campus Interviews in Coimbatore and the surrounding districts.
We are presently recruiting for a 150 year old company with its operations in over 20 countries and employ over 6,100 people. It is a leader in the global research laboratory industry with worldwide sales of over US $3.1 billion. The company offers more than 1,200,000 products from more than 2,500 manufacturers, to over, 250,000 customers throughout North America and Europe. The company is headquartered in West Chester, Pennsylvania. The Company has setup its offshore captive unit in Coimbatore where we have an opening for Accounts Receivables Associate.
Contact Details
Company Name:Richmond Technologies
Website:http://www.richmond.co.in
Executive Name:Ms. Fatema
Address:Richmond Technologies
301, III floor, PSG-STEP Software Park II
Sarvajana Hr. Sec. School Campus
Peelamedu
Coimbatore - Tamilnadu ,INDIA 641004
Telephone:91-9894255188,9789775588,9791665588
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