VFreshers.com

CALL TRANSCRIPTION

 Experience  : 0 - 2 Years

Job Description  : The FMR India Associate is responsible for accurate and timely processing of requests for review of recorded phone calls, documenting the English conversation using verbatim and summary transcription procedures. Call transcription information is used as a basis for analysis, error determination, and account/plan financial adjustments regarding Participant and Client disputes, and said transcription documentation is protected as ‘Fidelity Internal’ information.

MAJOR RESPONSIBILITIES: Using verbatim call transcription procedures, the FMR India Associate is restricted to typing word-for-word the record phone conversations. However, as the FMR India Associate advances to summary call transcription, said Associate will make the decision regarding which portions of the recorded phone conversation pertain to the specific Client/Customer dispute at hand

6 to 17 months inbound call centre experience, call transcription experience (preferred)

Skills/Knowledge : Ability to build and maintain good working relationships
Ability to change shifts as business requirements demand
Ability to learn multiple outsourcing product lines
Adaptability to change
Attention to detail and accuracy
Excellent interpersonal and communication skills
Excellent typing skills, 60 words per minute with 99% accuracy
Excellent writing skills within the English language, demonstrating the ability to construct effective messages using proper sentence structure and grammar
Motivated, goal-oriented individual who utilizes time effectively and shows promise of being able to work independently
Proficient with basic computer applications, and keyboard navigational skills
Strong analytical and problem resolution skills

Education :  UG - B.A - Any Specialization;B.Sc - Any Specialization

                PG - Any PG Course - Any Specialization

Location :  Bengaluru/Bangalore
 

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