VFRESHERS

Data and Applicant Executive

Job Description:  Key representative, raising the profile of the Reuters Support Centre with customers, and maintaining active contact and communication with customers.

Responsible for the provision of data and functionality support and assistance over the telephone and other electronic mediums, in a prompt, efficient, and professional manner and through this, contributing to a steady improvement in customer satisfaction.

Ensure that you maintain adequate product, market and call handling expertise to perform your job efficiently, including the correct call logging, administrative and procedural practices required.

Proactively support colleagues and share information enthusiastically, promoting an open and committed approach to knowledge development and team co-operation, building on best practice and helping facilitate improvement in the centre.

Support and actively seek involvement in launches of new products and services as directed.

Escalate significant events to management, account teams and other operational departments.

Accept taking on project or additional areas of responsibility which will assist personal development and team effectiveness.

Maintain relationships with other Reuters Support Centres and resolver groups around the organisation.

Recognise and escalate recurring problems

Report writing responsibilities

Mentor to new staff by assisting in training and development on an as needs basis

Desired Profile : Experience with Reuters products and data or previous experience in the financial markets

Strong interpersonal skills, and ability to project service and
positive attitude over electronic mediums, experienced in dealing with customers a distinct advantage

Positive in outlook, a can-do attitude, and open communicator

Good team player

Excellent problem solving capabilities supported by sound decision making capabilities

Ability to pick up new technologies and principles quickly

A high level of commitment and dedication to the team

Consistent performance, even when working under pressure

Flexibility with work times

Customer service orientated with a strong customer focus

Sound planning & organisational skills

Self motivated and possess good initiative, ability to work with minimum supervision

Demonstrate awareness and foresight

Accepting of change and introduction of new techniques / products

Possess good touch typing ability

Fluency in English, Hindi AND one of Urdu or Bengali or Tamil

Willing to work in shifts and over weekends / public holidays

Problem solving and decision-making skills

Experience  : 0 – 3 Years

Location : Mumbai

Contact   HR – Manager…

Email :  blr.jobs(AT)reuters.com

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