FRESHERS JOBS <> WIPRO BPO SOLUTIONS – PUNE
May 13th, 2008 Posted by VFreshersExperience:0 – 5 Years
Location:Pune
Job Description: Provide prompt and quick resolutions to customer quires.
Skill & Job Requirements: Working knowledge of PCs e.g. MS Office with reasonable keyboard skills Knowledge of Desktops, Generic understanding of customer service Excellent spoken English and reasonably good written communication skills Excellent listening skills Team player Reasonable analytical skills
Skills: Responsible for customer service,Turnaround within set time frames,Minimize customer dissonance, Optimize charge out and cost per transaction. Monitor customer satisfaction levels and participate in developing improvement plans. Implementation of new negotiated facilities services and programmes. Ensure accurate documentation of customer profiles. Handle written customer correspondence on behalf of operations. Communicate with operations staff on client issues, policy change etc. Maintain customer and vendor databases.
Company Profile: Wipro BPO (Division of Wipro Ltd) is one of the largest Integrated IT BPO Company in India and amongst the top 3 Offshore Service Providers in the World. WBPO is one of the fastest growing Business Units in Wipro.With 19,000 + employees across 7 locations in India and 2 offices in Romania and Shanghai, WBPO specializes in diverse services across industries that span Technical Helpdesk, Customer Relationship Management, Finance & Accounting, Knowledge Processing, Procurement and Human Resources Service
Executive Name:Vaibhav Arora
Address:Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune – Maharashtra ,INDIA 01
Telephone:020-66204536
Website: http://careers.wipro.com/bpo_why_join.asp
Apply:
If you have registered your CV with Naukri.com, click here to apply
OR
Click Here To Post Your CV At Naukri.com and then apply above
May 13th, 2008 at 8:34 am
I have to jobs
August 5th, 2008 at 10:03 am
? Dealing and Undertaking Project’s Designing, Analyzing, Coding and Testing, Management of different Projects etc.
? Creating independently on Project Banking, Scheduling of Study Centre etc.
? Working on BackEnd Oracle 8i ,9i and FrontEnd V.B Softwares.
? Installation, Configuration and Maintenance of antivirus (Symantec).
? Management of shared resource on files and define user level access onto the shared resources.
? Installation and supporting Network Printers and Local Printers.
? Methodology : Organizing plan that breaks process into steps:-
• Analyze the problem
• Design the problem
• Code the program
• Test and debug program
• Formalize solution
• Maintain the program