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Technical Support Jobs in India – Freshers Technical Support Jobs in APC Bangalore

About Company :
APC and MGE UPS Systems recently combined to form a $3 billion (2.4EUR billion) Critical Power & Cooling Services business unit of Schneider Electric. Together, APC and MGE offer the industry’s most comprehensive product and solution range for critical IT and process applications in industrial, enterprise, small and medium business and home environments. APC and MGE solutions include uninterruptible power supplies (UPS), precision cooling units, racks, and design and management software, including the industry’s only integrated power, cooling, and management solution. Backed by the industry’s broadest service organization and an industry leading R&D investment, the combined company’s 12,000 employees help customers confront today’s unprecedented power, cooling and management challenges. Schneider Electric, with 112,000 employees and operations in 190 countries, had 2006 annual sales of $18 billion (EUR 13.7 billion).

Job Title : Technical Support Representative

Experience : 0 – 1 Years

Education : B.Sc,Diploma – Computers, Electrical, Electronics/Telecomunication, Engineering, Mechanical

Job Location : Bengaluru/Bangalore

Job Description :
Providing post-sales telephone and electronic support to APC customers and partners
Responsible for answering incoming telephone calls, alerts, web based incidents and prioritising customer’s support needs
Work effectively with the Global Customer Solutions Team and other functions to ensure the most proactive technical / sales follow up of customer issues and open sales opportunities
Provide 1st level support on APC’s power protection solutions, software and accessories
Resolve customer support issues and provide customer with a solution, via troubleshooting techniques
Escalate customer issues to APC Global Service to provide on-site support as required
Identify sales leads and forward to Field Sales teams for follow up and closure
Identify and generate revenue opportunities under our Trade-ups and e-commerce programmes

Desired :
Fresh or Ranging from 1-2 years
Fluency required in English and Hindi, ( Kannada, Telugu/ Tamil etc.. more the languages preferable)
Basic knowledge of electrical concepts/devices and electronics essential

Website : http://www.apc.com/in, www.apc-mge.com
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