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Front Office Operations Jobs-Novotel Mumbai

June 17th, 2010 Posted by VFreshers


About Company :
Novotel Mumbai Juhu Beach 5 star Property with 203 rooms,5 Restaurant outlets,Health club Spa Swimming pool

Job Position : Front Office Associate

No of Opening : 1

Experience : 1 – 2 Years

Qualification : BHM – Hotel Management

Job Location: Mumbai

Job Responsibilities :

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
  • Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Control room inventory and assign room per guest needs.
  • Log and inform your Team leader or Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
  • Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual
  • Provide efficient, friendly and professional service to all guests.
  • Show by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Required :

  • Degree in hotel management
  • Excellent Communication
  • Excellent conviction and selling ability
  • Excellent team player

Website http://www.accor.com, http://novotelmumbai.com

Apply : If you have registered your CV with Naukri.com CLICK HERE to apply

OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above

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