Front Office Operations Jobs-Novotel MumbaiJune 17th, 2010 Posted by VFreshers
About Company :
Novotel Mumbai Juhu Beach 5 star Property with 203 rooms,5 Restaurant outlets,Health club Spa Swimming pool
Job Position : Front Office Associate
No of Opening : 1
Experience : 1 – 2 Years
Qualification : BHM – Hotel Management
Job Location: Mumbai
Job Responsibilities :
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Control room inventory and assign room per guest needs.
- Log and inform your Team leader or Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
- Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual
- Provide efficient, friendly and professional service to all guests.
- Show by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
- Degree in hotel management
- Excellent Communication
- Excellent conviction and selling ability
- Excellent team player
Website http://www.accor.com, http://novotelmumbai.com
Apply : If you have registered your CV with Naukri.com CLICK HERE to apply
OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above