Graduate Jobs in Bangalore- TATA Business Support ServicesApril 7th, 2011 Posted by VFreshers
TATA Business Support Services Bengaluru Jobs – 7 April 2011
Job Position : Team Leaders
Name of the Organization : TATA Business Support Services Ltd.
Experience: 1 – 2 Years
Job Location: Bengaluru/Bangalore
Rupees 2,00,000 – 2,50,000
- Candidate should be a graduate.
- Should be able to communicate fluently in English & Hindi and any one vernacular language( optional).
- Good team handling skills
- Experience in BPO is an added advantage
Job Rsponsibilities :
- Administratively manage a team of agents and monitor their performance.
- Motivate and recognize them through implementation of the company R & R programs.
- Improve quality of service and increase client delight.
- Achieve service level/ Sales and productivity targets for the team.
- Analyze calls to identify the root cause of complaints & Sales.
- Monitor and maintain quality of interaction with customers.
- Prepare and submit periodic reports.
- Call handling to develop first hand sensing of customer pulse and manage irate customers.
- Audit Calls and identify the training requirements of each Team Member
About Company :
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery.
TATA Business Support Services Ltd
Gowra Trinity 1st floor, Chiran Fort Lane SP Road
HYDERABAD,Andhra Pradesh,India 500016
Apply : Email ur cv to firstname.lastname@example.org