Grand Hyatt Mumbai Openings-Guest Relations ExecAugust 9th, 2010 Posted by VFreshers
Job Position : Guest Relations Executive (Females only)
No of Openings : 10
Name of the Organization : Grand Hyatt Mumbai
Experience: 0 – 2 Years
Job Location: Mumbai, Mumbai Suburbs
- good personality
- well presented
- speaks clearly
- good diction
- good conversationist
Job Responsibilities :
- Delivers the brand promise and provide exceptional guest service at all times.
- Provides excellent service to internal customers as appropriate.
- Be familiar with the hotel’s products and services and policies.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
- Maintains excellent communication and works very well with all Divisions and Departments ensuring a close, friendly and open working relationship.
- Ensures the timely planning, coordination, preparations, communication and orchestration for the requirements of VIP’s.
- Ensures that reservations are confirmed, accommodations are blocked, pre-arrival preparations are correctly carried out and that provided services are smooth and provide the correct recognition.
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