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Grand Hyatt Mumbai Openings-Guest Relations Exec

August 9th, 2010 Posted by VFreshers


Job Position : Guest Relations Executive (Females only)

No of Openings : 10

Name of the Organization : Grand Hyatt Mumbai

Experience: 0 – 2 Years

Job Location: Mumbai, Mumbai Suburbs

Required :

  • good personality
  • well presented
  • speaks clearly
  • good diction
  • good conversationist
  • confident
  • elegant
  • committed

Job Responsibilities :

  • Delivers the brand promise and provide exceptional guest service at all times.
  • Provides excellent service to internal customers as appropriate.
  • Be familiar with the hotel’s products and services and policies.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
  • Maintains excellent communication and works very well with all Divisions and Departments ensuring a close, friendly and open working relationship.
  • Ensures the timely planning, coordination, preparations, communication and orchestration for the requirements of VIP’s.
  • Ensures that reservations are confirmed, accommodations are blocked, pre-arrival preparations are correctly carried out and that provided services are smooth and provide the correct recognition.

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