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Call Center Freshers Jobs in Dell Gurgaon

Job Title : TECHNICAL SUPPPORT EXECUTIVE

About Company :
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Experience: 0 – 2 Years

Job Location: Gurgaon

Job Description :

• Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Candidate will be supporting Global customers of Dell in Tech issues.
• Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.

Desired :

• Candidates applying for this job should be willing to work in the NIGHT SHIFTS.
• Excellent Communication Skills in English is a must.
• Good knowledge in computer Hardware and Windows Operating systems.
• Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.
• Graduates in any stream. (10+2+3)
• Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof(attested copies will not be accepted).

Company Name: Dell International Services

Website: http://www.dell.com

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