Gurgaon Freshers Customer Service Jobs in Yes BankNovember 20th, 2011 Posted by VFreshers
Job Position : Customer Service Partner
Name of the Company : Yes Bank Ltd.
Experience: 0 – 2 Years
Job Location: Gurgaon , Haryana
Job Duties :
- To effectively solve customer enquiries & disputes related to financial products across various business segments & across products. Project a professional company image through phone interaction.
- Answer phones and resolve customer issues as per prescribed timelines.
- Provide customers with product and service information & cross sell products as & when opportunity exists.
- Make outbound calls as and when required related to service and cross-sell.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Maintain complete call logs and reports.
- Recognize, document and alert the supervisor of trends in customer calls.
- To achieve or exceed Customer Satisfaction by providing session excellence on every customer interaction and ensuring compliance to internal and external policies/guidelines.
- Recommend process improvements.
- Other duties as assigned during the job.
- Fresher or up to 2 years of experience in customer service. (banking preferred but not essential)
- Computer Skills
- Conversant with MS-Office
- Proficiency in written and spoken English.
- Proficient in speaking Hindi
- Knowledge of any regional Language, desirable.
- Excellent communication and interpersonal & problem solving abilities.
- Readiness to work in flexible shift timings.
Details of the Company :
YES BANK has been conceived in the spirit of professional entrepreneurship, with an unstinted commitment to establish a high quality, technology driven, state-of-the-art private Indian Bank catering to ‘Emerging India’.
The vast banking experience of our Promoters, Rana Kapoor and Ashok Kapur, has been strengthened by the financial support of Rabobank Nederland, the world’s only AAA rated private Bank, and three respected global institutional private equity investors, CVC Citigroup, AIF Capital and ChrysCapital, to provide YES BANK a strong foundation of enduring financial trust.
Indeed, at YES BANK, we look to partner the growth of our clients, while they gain from leveraging our financial expertise, thereby enabling us to accomplish our mission of “ Creating and Sharing Value ”.
At YES BANK, we “ Say YES ”. Yes, we will offer innovative financial solutions. Yes, we will adopt international best practices, and provide the highest standards of service delivery and operational excellence. Yes, we will provide you with a delightful banking experience expressed with simplicity, empathy and totality.
Yes Bank Ltd
8th Floor, Nehru Centre,
Discovery of India Building, Dr. A. B Road,
For details click : http://jobsearch.naukri.com/job-listings-Customer-Service-Partner-Yes-Bank-Ltd–Yes-Bank-Ltd-Gurgaon-0-to-2-years-121111000486?xz=1_0_3&xo=&xp=17&xid=132178261569154900&qp=&id=&f=-121111000486