Gurgaon Yes Bank- Freshers Phone Banking JobsAugust 19th, 2011 Posted by VFreshers
Job Position : Phone Banking Executive
Number of Posts : 10
Experience : 0 – 2 Years
Job Location : Gurgaon , Haryana
Job Duties :
- Responsible for handling queries and complaints of a large credit card customers . Answering queries and solving the problems online.
- Responsible for taking complaints and forwarding it to concerned Departments.
- Responsible for looking after the proper follow up to complaint of customers.
- Responsible for handling billing disputes and deciding reversals or discounts to be given.
- Escalating issues of priority customers to top management.
- Responsible to work as a sales point for the bank and its financial products and helping it to be a profit centre.
- Promoting new products and offers to prospective and existing customers.
- Working towards proper customer service and their satisfaction leading to generating more revenue and less customer attribution.
- Working With the Business in Identifying Key Fraud Risk Areas & Advising of Controls to Minimize Such Risks.
- Strong written and verbal communication skills in English & one local language.
- Must be friendly, creative, optimistic by nature & possess a positive attitude.(helps in building a bond with clients & managing under pressure)
- Strong Product knowledge – Cash management, Trade Finance, Wealth Management
- Strong decision making and ability to address complex client situations
- Excellent Networking & interpersonal skills
- Passion for customer servicing;
- Sensitive to issues of confidentially and compliance
- Strong sense of accountability and self-initiative
- Should have general knowledge/awareness of financial sector.
- Well groomed with a overall pleasing personality
- Should be open to working flexi hours.
Apply : Email ur cv to firstname.lastname@example.org
Email Subject : Profiles from vfreshers.com
Address of the Bank :
Yes Bank Ltd
2nd Floor, D – 12, South Extension Part – II
NEW DELHI,Delhi,India 110001
Details of the organization :
YES BANK has been conceived in the spirit of professional entrepreneurship, with an unstinted commitment to establish a high quality, technology driven, state-of-the-art private Indian Bank catering to ‘Emerging India’.
The vast banking experience of our Promoters, Rana Kapoor and Ashok Kapur, has been strengthened by the financial support of Rabobank Nederland, the world’s only AAA rated private Bank, and three respected global institutional private equity investors, CVC Citigroup, AIF Capital and ChrysCapital, to provide YES BANK a strong foundation of enduring financial trust.