Freshers Jobs India

HCL Hyderabad – BE / B.Tech Freshers Jobs 2015

January 22nd, 2015 Posted by VFreshers

B.Tech/B.E. – Computers / MCA Freshers Job Openings in Hyderabad / Secunderabad at HCL Technologies – Jan 2015

Job Title : Technical Support Executive

Experience Required : 0 – 3 Years

Education Required : B.Tech/B.E. – Computers, B.Sc – Any Specialization, Computers, BCA – Computers
MCA – Computers

Salary Package : INR 1,00,000 – 3,50,000 P.A

Location of Job : Hyderabad / Secunderabad

Required :

  1. Product / Technical support with knowledge of HTML, Java script and CSS
  2. Experience in email support and solving the technical issue by step by step process.

Job Responsibilities :

  • Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
  • Provide email based technical support to clients in different geos – 24*7
  • Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
  • Maintain high customer satisfaction
  • Help with research and troubleshooting of tough tickets
  • Knowledge Gap Reduction
  • Process improvement & Escalations management
  • Product support/Application Support experience
  • Troubleshooting the issues related to ad servicing
  • Night Shift Mandatory

Apply : Email ur cv to annsonia.t@hcl.com

Description of Company :
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India’s original IT garage startups, the HCL enterprise currently comprises of three companies in India – HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL”s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.

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