VFRESHERS

Progressive Infotech Noida Walkin interview – Call Coordinator / Help Desk Coordinator vacancies in India at Noida

Job Title : IT HELPDESK COORDINATOR

About Company :
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises.

With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe.

Experience : 1 – 4 Years

Job Location : Noida

Job Description :

• Work closely with the customer in identifying opportunities for improvement/reasons for sub-par performance & execute on them
• The selected candidate will be required to attend and respond to customers’ calls relating to their problems and queries.
• Accountable to ensure all the projects are completed within the stipulated time
• Manage Helpdesk and support with Project Team to ensure proper service delivery to the business within the SLA’s.
• Accountable for the delivery of all the operational services to the customer according to Service Level Agreements.
• Responsible to plan, track and manage various service delivery and operational metrics and report the same to senior management on a regular basis.
• Responsible to ensure minimum downtime
• Regular analysis of the incident & problem management and regular discussions with Project Team about resolution of long pending, chronicle & problematic issues.
• To ensure the SLA’s are met and customer satisfaction is achieved

Desired :
Graduate with Basic knowledge of computers with good communication skills

Walkin Date : 29 Sep to 3 Oct 2009

Walkin Venue :
Progressive Infotech Pvt Ltd
C 161 Phase II Extension
,,India

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