VFRESHERS

Helpdesk Job Openings India – Akamai Technologies Bangalore

Experience: 1 – 5 Years

job Location: Bengaluru/Bangalore

Job Description :

• Maintain hardware inventory including laptops, desktops, printers, macs, servers, and monitors.
• Resolve user issues in a timely fashion via a Siebel Helpdesk ticketing system, ACD phone calls, and walk-up’s.
• Fix and repair of hardware which includes shell repairs, memory upgrades, hard drives, keyboards and calling into vendors for repair service.
• Work with team members and other IT groups to resolve issues.
• Follow up on cases to ensure SLAs are met.
• Provides instructional training to new hires for system use and company policies.
• Imaging and troubleshooting of PC, Servers, and Mac hardware.
• Take part in a 24/7 on-call schedule. Required to carry a pager or cell phone.
• Report issues through appropriate channels for timely and effectively escalation.
• Work with team members to monitor, patch, and review system performance and capacity.
• Write clear and concise articles documenting procedures for troubleshooting and system management.
• Ensure windows patches and antivirus patches are properly installed on all systems.
• Participate in tape backup rotation and reporting.

About Company :
Akamai is the leading global service provider for accelerating content and business processes online. Akamai has transformed the Internet from a chaotic network into a predictable, scalable, and secure business platform. Akamai routinely handles 15% of total Internet traffic. The company has created the world’s largest and most widely used on-demand distributed computing platform, with more than 14,000 servers in 1,100 networks in 65+ countries.

1,726 organizations have formed trusted relationships with Akamai, improving revenue and reducing costs by maximizing the performance of their online businesses. Akamai’s customers include 6 of the top 10 companies from the DJIA, 6 of the top 10 agencies on the Keynote Government 40 index, and many Fortune 500 companies. In India, Akamai’s customers include Rediff.com, Sify.com, NDTV, FabMall, Indiatimes, amongst others. The company’s strong partner ecosystem includes IBM and EDS, as well as Web-hosting companies, systems integrators, Web developers, software and hardware vendors, and network providers.

Headquartered in Cambridge, Massachusetts, Akamai’s industry-leading services, matched with world-class customer care, are used by hundreds of today’s most successful enterprises and government agencies around the globe. In India, Akamai’s office is located in Bangalore.

Company Name: Akamai Technologies

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