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Hilti India Delhi-Customer Service Representative Jobs

July 7th, 2010 Posted by VFreshers


Job Position : Customer Service Representative

Name of the organization : Hilti India Pvt. Ltd.

Experience: 1 – 4 Years

Job Location: Delhi

Job Responsibilities :

  1. Handling Customer Enquiry
  2. Stocks, Pending Supplies, Dispatch details etc
  3. Customer Complaint Registration
  4. Preparation of Quotations & Porforma Invoice
  5. Timely registration of customer complaints & % of complaints resolved on same day
  6. Order Processing , Back order and open order monitoring of their territories
  7. Check stock availability, lead time management, control & monitoring of back orders etc
  8. Credit Note execution
  9. Indent tools and consumables depending on the orders, to assist Supply Chain to indent the required material Compilation of Indents, projection & Stock transfer request for region
  10. Undelivered & on hold consignments tracking
  11. Co-ordination of Test certificates, submission of invoices & credit / Discount approval follow ups
  12. Structured meeting with Sales & marketing, Supply chain & PS

About company :
We are world-wide suppliers of system solutions in the field of positioning, fastening, demolition and construction chemicals. A world technological leader with operations in more than 120 countries all over the world, 9 production plants and 22,000 employees.

Website: http://www.hilti.com

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