VFRESHERS

Freshers Hotel Management Entry Level Jobs in India -  Freshers Hotel Management Job vacancies in Pune India

About Company :
ibis, the worldwide economy hotel brand of the Accor group, offers consistent quality accommodation and services in all its hotels, for the best local value: a well-designed and fully-equipped en-suite bedroom, major hotel services available 24/7 and a wide choice of on-site food and beverage options. The quality of the ibis standard has been recognised by the International Organization for Standardization certification ISO 9001 since 1997. ibis is also the world’s first hotel chain to demonstrate its environmental commitment through securing the ISO 14001 certification, which has already been awarded to nearly one third of its hotels.
Established in 1974, ibis is the European leader and one of the first economy hotel chains in the world, with more than 90,000 rooms and 800 hotels in 40 countries.
ibis Gurgaon was the first of its kind in India that became operational in July 2008.
ibis Pune is the second ibis in India that will start operation in April 2009.

Experience:0 – 1 Years

Location:Pune

Education: BHM – Hotel Management

Job Description :
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Control room inventory and assign room per guest needs.

Customer Service:
Provide efficient, friendly and professional service to all guests.
Show by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.•Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Desired :
Pleasant personality, above average communication, enthusiastic, positive attitude.

Company Name:ibis Pune

Website:http://www.accor.com,http://www.ibishotels.com

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