VFRESHERS

HR Executive Job Opening in Teleperformance Gurgaon

Job Title : HR Executive

About Company :
CRM Services India Pvt. Ltd, a subsidiary of Teleperformance, USA which is world’s No. 1 outsourcing / CRM Company with presence in 47 countries, 18 Offshore locations , speaking 66 languages, employee base of 1 Lakh+. We have a large Domestic Telecom BPO at Indore and Jaipur with the International arm at Gurgaon. The employee strength at Indore office is around 2700 Employees which is expected to go up in the coming time.

Experience: 0 – 3 Years

Job Location: Gurgaon

Education:
MBA/PGDM – Any Specialization

Job Description :

• To be the first level of interface between HR & Operations for all HR related initiatives and query handling
• Ensure implementation of HR initiatives on the floor such as HR Forums, skip meets, Satisfaction surveys, etc.
• Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines
• Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines
• Ensure coverage of all batches in Post Orientation feedback (POF) within one month of going live and ensure action planning for all Post Orientation Feedback (POF) conducted every month for the process.
• Meet up with batches to understand concerns during the training period and taking trainer’s feedback before the batch hits on floor
• Ensure closure and communication of Employee Listening mechanism action plans jointly with Operations.
• Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures.
• Assist the Employee care manager in the implementation of STEP UP Certification
• Ensure the monthly MIS for the process is sent to Director HR by the 30th/31st of each month.
• Ensure employee concerns relating to salary, food, transport are resolved within committed timelines

Desired :

• Experience in Human Resource in a Service Industry preferably a BPO;
• Exposure to Human Resource systems, policies and practices such as Appraisal/Payroll
• Reconciliation/Recruitment with previous organizations would be a plus.
• Excellent track record during past work experience; Stability in previous jobs; Demonstrated coordination skills in prior employment.
• Strong Communication Skills, Convincing ability, Mature, Self motivated, Accessible, Empathetic
• Focus on Employee Relations, Target Oriented, Crisis and conflict management, Decision Making, Enthusiastic, Integrity, Unbiased, Ability to put forth ideas, Take initiative, Patience, Proactive, and Ability to handle stress

Company Name: Teleperformance India

Address:
Teleperformance India
TELEPERFORMANCE INDIA 398,UDYOG VIHAR,PHASE -III
122001

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