Hyd TATA Business Support Services- Fresher CCE jobsMay 24th, 2011 Posted by VFreshers
12th Pass / Graduate Freshers having command over hindi & english language are required to work as Customer Care officer in Hyderabad / Secunderabad at TATA Business Support Services – 24 May 2011
Job Position : Customer Care Executive
Name of the Organization : TATA Business Support Services Ltd.
Experience: 0 – 1 Years
Job Location: Hyderabad / Secunderabad , AP
- Should have minimum qualification as 12th Pass
- 6 months experience in the IBPO field or in a Customer service (Inbound) industry.
- Experience in inbound calling
- Excellent English / Hindi communications skills
- Should have minimum typing speed of 20 wpm
- Ability to work under pressure
- Clear & logical Thinker
Job Duties :
- To answer queries/ resolve problems of customers through Inbound calls and if required up sell / cross sell
- Attend inbound calls of customers with regards to give or take information.
- Ability to understand what makes the customer tick
- Implement all feedback given by superiors.
- Question team leader or manager to obtain full understanding of what information is being requested
- Provide correct and quality information to customers on every call, promote good listening and English / Hindi Grammar skills.
- Manage length of calls.
- Promote teamwork and project success.
- Familiarize & Adhere to TBSS information security & quality policies and standards that relate to one’s work.
- Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords.
Address of the Organization :
TATA Business Support Services Ltd
Gowra Trinity 1st floor, Chiran Fort Lane SP Road
Andhra Pradesh,India 500016
Apply : Email ur cv to firstname.lastname@example.org
Email Subject : Profile from vfreshers.com
Details of the Organization :
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
We employ a 5000 strong skilled workforce across the globe that provides 24×7 support to our valued customers with expertise in multi-channel and multi-lingual service delivery. We specialize in Voice based in-bound and out-bound interactions and interactions through E-mail, Chat and Collaborative Web sessions.