Freshers Jobs India

Hyderabad Application Support Jobs-OSI Systems

April 1st, 2010 Posted by VFreshers

Job Position : Application Support

Name of the Organization : OSI Systems Pvt. Ltd.

About Company :
OSI Systems Pvt. Ltd., a wholly owned subsidiary of OSI Systems Inc. USA, a publicly traded company on NASDAQ, dealing in Security and Inspection Systems, Medical Diagnostic Imaging products and OPTO electronic sub-assemblings.

Experience: 1 – 4 Years

Work Place : Hyderabad / Secunderabad

Required :

  • 1-3 years professional experience in a Application Support or Help desk environment with a focus on customer satisfaction and delivering results through effective prioritization and time management skills.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Must be available to work various shift assignments as required to meet the department vision.

Job Responsibilities :

  • Provide consistent high quality technical support for customers through email or phone (Preferable Application Support ERP).
  • Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
  • Follow documented support procedures; manage each issue through resolution to meet established service levels.
  • Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner.
  • Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
  • Escalate incidents in a timely manner per support procedures.
  • Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
  • Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
  • Maintain technical skills through participation in ongoing training.



OSI Systems Pvt Ltd

Plot No. 1&9, Phase II IDA, Cherlapally.
HYDERABAD,Andhra Pradesh,India 500051

Apply : Email ur cv to hsaparapu@osi-systems.co.in

Email Subject : Profiles from vfreshers.com

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!

Leave a Reply