Hyderabad Application Support Jobs-OSI SystemsApril 1st, 2010 Posted by VFreshers
Job Position : Application Support
Name of the Organization : OSI Systems Pvt. Ltd.
About Company :
OSI Systems Pvt. Ltd., a wholly owned subsidiary of OSI Systems Inc. USA, a publicly traded company on NASDAQ, dealing in Security and Inspection Systems, Medical Diagnostic Imaging products and OPTO electronic sub-assemblings.
Experience: 1 – 4 Years
Work Place : Hyderabad / Secunderabad
- 1-3 years professional experience in a Application Support or Help desk environment with a focus on customer satisfaction and delivering results through effective prioritization and time management skills.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Must be available to work various shift assignments as required to meet the department vision.
Job Responsibilities :
- Provide consistent high quality technical support for customers through email or phone (Preferable Application Support ERP).
- Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
- Follow documented support procedures; manage each issue through resolution to meet established service levels.
- Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner.
- Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
- Escalate incidents in a timely manner per support procedures.
- Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
- Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
- Maintain technical skills through participation in ongoing training.
OSI Systems Pvt Ltd
Plot No. 1&9, Phase II IDA, Cherlapally.
HYDERABAD,Andhra Pradesh,India 500051
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