Freshers Jobs India

ibis Pune-Front Office Associate Vacancy

July 13th, 2010 Posted by VFreshers

Job Position : Front Office Associate, Ibis Pune

No of Opening : 1

Experience : 0 – 1 Years

Qualification : BHM – Hotel Management

Job Location : Pune

Job Responsibilities :

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
  • Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
  • Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
  • Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Control room inventory and assign room per guest needs.
  • Log and inform your Team leader or Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
  • Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual
  • Complete all duties, and ensure a concise hand over.
  • Provide efficient, friendly and professional service to all guests.

Required :

  • Degree in hotel management
  • Excellent Communication
  • Excellent conviction and selling ability
  • Excellent team player
  • Knowledge of Opera would be an advantage

About Company :
ibis Pune, India brings the latest trends in hospitality industry, setting a new standard in economy hotels and a mélange of classic French hospitality and Traditional Indian warmth & hospitality . The hotel is located in an upcoming central business district of the city with easy access to the airport, railway station and city centre. It features 162 rooms, conference facilities, a 24/7 restaurant, bar and the latest generation of Ibis Design.

Website http://www.accor.com, http://www.ibishotels.com

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