VFRESHERS

About Company :
IBM has been present in India since 1992 and has established itself as one of the leaders in the Indian Information Technology (IT) Industry. IBM India has seen double-digit growth over the last five years, spurred by the stabilization of the Indian economic environment and also by IBM’s own efforts to grow and transform its business in the country. IBM India has over 38,500 employees as of January 1, 2006 and is India’s largest MNC employer.

Job Title : E2E Analysts - ITD - GD 

Experience : 0 - 2 Years 

Job Description :
This role is with the responsibility of handling a ticket which comes to the Service desk and following up with the ticket with the resolver groups. Also ensure to have the issue resolved within the given SLA Time.
This role supervises, coordinates and maintains on a daily basis, the levels of service agreed with and expected by the customer (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. Candidate should have a relevant experience with the terms of Service desk. Process knowledge will be an added advantage. Excellent Email Etiquette is required. 

Desired :
Minimum 13 years of education required
Total 0 to 2 years of experience required
Required Skills - Technical and Non Technical
Technical knowledge
Service desk Experience
Microsoft Office
Required
Bachelor’s Degree
English: Fluent.

Location : Bengaluru/Bangalore 

Contact IBM India Pvt Limited
 
Website : http://forms.bpfj.intronet.com/ibm/Forms/ap/expro

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