Freshers Jobs India

IBM India-2010 Openings For Network Engineers

July 29th, 2010 Posted by VFreshers

Job Position : Technical Support Associate – ITD – GD

Experience : 1 – 3 Years

Job Location : Bengaluru/Bangalore, Hyderabad / Secunderabad

Job Responsibilities :

Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.

Required :

  1. Min 6 months of relevant experience in the mentioned skill areas
  2. Awareness of basic networking concepts and technologies.
  3. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  4. Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
  5. Browser Support – Internet Explorer
  6. Ability to identify basic hardware parts and aware of basic hardware concepts
  7. User level familiarity with at least one e-mail client – Outlook, Notes etc..
  8. Skilled in commercially standard software applications and major desktop operating systems.
  9. Has technical experience and skills in the areas of problem determination, creativity and analysis.
  10. Receives incoming calls from customers and creates incident record or updates existing record.
  11. Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
  12. Ability to meet a set of defined account agent productivity measurements.
  13. Be able to identify opportunity for, and implement process improvements.
  14. At least 6 months experience in Awareness of basic networking concepts and technologies.
  15. At least 6 months experience in Proficient in network connectivity troubleshooting, TCP/IP

About Company :
IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network.

Website https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobati

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One Comment

  1. # 1 ABDUL NAHAS A.A Says:

    Respected Sirs,

    I am Nahas.Now I am lived in kerala.I am 25 yrs old.
    I have 4 yrs of experience in Hardware & Networking area and
    I am also MCSE Certified.I have some basic knowledge about CCNA. I am very kindly request you ignore me

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