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Freshers Tech Support Jobs in IBM India at Bangalore

About IBM India: IBM has been present in India since 1992 and has established itself as one of the leaders in the Indian Information Technology (IT) Industry. IBM India has seen double-digit growth over the last five years, spurred by the stabilization of the Indian economic environment and also by IBM’s own efforts to grow and transform its business in the country. IBM India has over 38,500 employees as of January 1, 2006 and is India’s largest MNC employer. Global Services Delivery center (GSDC) IBM Global Services India’s Global Service Delivery Center (GSDC) is a big leap forward in the execution of IBM’s stated strategy: to offer On-Demand Services competitively to our clients on a global basis. On-Demand Services require a strong understanding of the clients’ business priorities dynamically and hence, the need to provide IT Infrastructure Management Services which help the clients meet their business priorities.

The GSDC in India is geared to provide these IT Infrastructure Management Services, leveraging the proven processes and tools that IBM uses world over and combining it with the resource and quality advantage that India has to offer to deliver high quality and cost effective IT solutions Interested candidates are requested to apply immediately. Steps to apply online :1) Copy paste the following link to your browser : https://forms. bpfj.intronet.com/ibm/ Forms/ap/ expro/ VacancySearch.jsp 2) Use vacancy code 68747, Click on the ‘search’ button. 3) select the ‘add to basket’ check box and click on the ‘View Vacancy Basket & gt’ button. 4) Click on the ‘Apply to Above Vacancy’ button. 5) Fill up all necessary information and submit your application.

Job Title: Centralized Tech Support Level 1.5 – ITD – GD

Job Description:
Centralized Technical Services provides remote Desktop support for the VF end user community. CTS also performs IMACs that can be done remotely. Extensive Desktop knowledge is needed to perform this job. The scope of CTS is severity three and four problems.Skills required are as follows:
Possesses an operational knowledge of work stations, personal computers, printers, and their common attachments including local area network (LAN) connectivity.
Possess an operational knowledge of DOS/Windows and other basic operating systems, system diagnostics and local /remote support structure.
General understanding of the relationships between microcode, operating system and application programs.
Knowledge of basic system concepts and system configuration, serial/parallel port structure, expanded/extended memory etc.Knowledge of remote take over tools required .
Knowledge of installing software remotely
Both written and spoken communication skills are a position requirement as well as ability to follow written or spoken directions and to provide information in a clear and concise manner.
Interact with other towers of support ie., Local Desk Side support, server support, IMAC coordination etc.

This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard, scripted call flow and problem handling processes, they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction.

Desired Profile: 15 years of education required

Experience: 0 to 2 years of total experience required

Skills:

• Windows/Operating systems
• Knowledge of Office Applications
• Active Directory
• SMS – Systems Management Software
• IMAC experience
• Ability to create and modify Operating Procedures
• Log problem determination steps in tickets
• Will be expected to perform some out of hours work in order to support customer changes
• Resources are expected to work prime US Shift (M-F 8AM-7PM EST)
• May have to work some off shift hours to accommodate customer availability

Required:
Bachelor’s Degree
At least 3 years experience in Centralized Tech Support Level

English: Fluent

Location: Bengaluru/Bangalore

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Website: https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobatibm