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IDC Technologies Noida-Openings-BPO Jobs

July 3rd, 2010 Posted by VFreshers


Job Position : CCE(International Inbound Process)

No of Openings : 150

Name of the Organization : IDC Technologies INC

Experience: 1 – 3 Years

Job Location: Noida

Required :

  1. Customer Care Executive for US inbound Process
  2. Acting as a primary interface for all customer service enquiries
  3. Upselling Skills, Typing Skills & Accuracy for Chat and E-mail.
  4. Should be comfortable working in shifts.
  5. Should have excellent Verbal & Written English.
  6. Should be patient enough to handle any kind of customer queries.

Job Responsibilities :

  1. Involves handling customer service Inbound calls.
  2. Involves resolving customer’s queries and retaining them.
  3. Provide customers with product and service information.
  4. Identify, research, and resolve customer issues using the knowledge base.
  5. Follow-up on customer inquires if not resolved immediately
  6. Complete call logs and reports.
  7. Recognize, document and alert the supervisor of trends in customer calls.
  8. Acting as a primary interface for all customer service enquiries.

About Company :
Founded in 2003, IDC Technologies (I) Pvt. Ltd. has established itself as a leading IT Consulting, Outsourcing & Offshoring Services Organization having a stupendous track over the years. IDC Technologies (I) Pvt. Ltd. is an ISO 9001:2001Compliant Company & a subsidiary of IDC Technologies Inc., headquartered in California, USA.

Website: http://www.idctechnologies.com

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