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Idea Cellular Hyderabad-Telecom Executive Openings

July 10th, 2010 Posted by VFreshers


Job Position : Executive

No of Opening : 1

Experience : 1 – 2 Years

Job Location : Hyderabad / Secunderabad

Job Responsibilities :

  • Preparing scripts for updating on Cisco & SIVR on product launch
  • Co-ordinate with vendor & internal departments to ensure smooth operations
  • Maintaining regular MIS/Checklists.
  • Analysis of customer touch points on IVR & SIVR
  • Capturing VOC to improve IVR utilization
  • Driving utilization of Cisco IVR & SIVR
  • Handling Interactive Voice response

About Company :
A US $29.2 billion corporation, the Aditya Birla Group is in the league of Fortune 500. It is anchored by an extraordinary force of 130,000 employees, belonging to 30 different nationalities. In India, the Group has been adjudged ‘The Best Employer in India and among the top 20 in Asia’ by the Hewitt-Economic Times and Wall Street Journal Study 2007. Over 50 per cent of its revenues flow from its overseas operations.

The Group operates in 25 countries — India, UK, Germany, Hungary, Brazil, Italy, France, Luxembourg, Switzerland, Australia, USA, Canada, Egypt, China, Thailand, Laos, Indonesia, Philippines, Dubai, Singapore, Myanmar, Bangladesh, Vietnam, Malaysia and Korea.

Website : http://www.ideacellular.com

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