Freshers Jobs India

IDEAS-Product Support Engineer Openings in Pune

July 24th, 2010 Posted by VFreshers

Job Position : Product Support Engineer

No of opening : 2

Experience : 1 – 3 Years

Job Location : Pune

Job Responsibilities :

  • This position will be responsible for proactively monitoring the various processings and related activities for the IDeaS client base.
  • Additionally, the individual would be responsible for providing reactive support for issues raised by the internal/external clients.
  • Proactively monitor all the processings
  • Perform root cause analysis for repeated failures
  • Perform analysis and initiate action to achieving uptime and other departmental targets
  • Handle client communication, written and verbal
  • Analyze and resolve technical issues
  • Identify and escalate areas of concern as per escalation process and adhere to all the processes and procedures laid down for the department
  • Perform installations for new properties/subscriber client upgrades as required
  • Produce daily, weekly, monthly and ad-hoc reports as requested
  • Update the Senior Product Engineers and/or the Lead Product Engineer on progress of issues/projects
  • Take appropriate actions when either the Senior Product Engineers and/or the Lead Product Engineer are not available and when CARE operations are affected or immediate escalation is required for resolution of issues
  • Handle client calls and CARE mailboxes as per process
  • Review and take action based on SFDC/SWB Reports
  • Any other work assigned by the Lead Product Engineer/Sr. Product Engineer

Required :

  • BE/Computer Science Graduate with 1 to 2 years of experience in software product support
  • Excellent trouble shooting and problem solving skills
  • Ability to work independently
  • Excellent communication skills, verbal and written
  • Knowledge of hardware/software issues
  • Good working knowledge of Excel, Word and PowerPoint
  • Knowledge of networking fundamentals
  • Working knowledge of database fundamentals and SQL

About Company :
IDeaS (www.ideas.com ) is a company with a rich history in providing complex decision support-based revenue optimization solutions to the airline and hospitality sector. Over the past 7-8 years, the company has invested in enhancing and customizing its products particularly for the global hospitality sector.

IDeaS has developed award-winning Pricing and Revenue Optimization solutions which are offered and supported both on a centralized basis by licensing, and provided on an ASP model. The company also provides strategic business consultancy services to their global clientele.

Address :
Integrated Decisions & Systems (I) Pvt Ltd (IDEAS)
8, 9 th Floor Pride Kumar Senate Plot No 970,
Bhamburda S B Road
PUNE,Maharashtra,India 411016

Apply : Email ur cv to anagha.upasani@ideas.com

Email Subject : Profiles from vfreshers.com

Website http://www.ideas.com

Are you a 2014 / 2015 Fresher? Get an IMPROVED CV in Rs. 399 only!

Leave a Reply