iEnergizer Noida Walkin Interview-BPO/ITES Jobs-18/19/20 March 2010March 17th, 2010 Posted by VFreshers
About Company :
iEnergizer is one of the most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking , HR , Claims processing – Insurance, Healthcare etc to leading Fortune 500 companies around the world. iEnergizer makes use of the latest state-of-the-art infrastructure with world class standards in networking like earth station, IPLCs to provide instant connectivity to it’s global customers through calls, e-mails, chat etc.
Job Position : Sr CCE/CCE Voice-Non Voice
Experience : 0 – 3 Years
Work place : Delhi/NCR, Ghaziabad, Noida
Job Responsibilities :
Taking Inbound calls
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Prepare complete and accurate work and update customer file.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Chat support And Chat Sales.
Typing speed 20wpm.
Good written Grammer.
Excellent Communication Skills
Knowledge of basic computer operations.
Flexible with rotational shifts and 24/7 work environment, as needed
Walkin Date : Mar 18th (thrusday) to Mar 20th (Saturday)
Walkin Time : 11:00 AM to 4:00PM
A-37, Sector – 60
IENERGIZER (Granada Services Ltd)
NOIDA,Uttar Pradesh,India 201301