VFRESHERS

About Company : iGATE Global Solutions is the first fully integrated technology and operations firm with a global services model. iGATE Global enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. Services include consulting, enterprise data management and data warehousing, business intelligence and analytics, design, development, system integration, package evaluation and implementation, re-engineering and maintenance. iGATE Global also takes on the responsibility for optimizing and running business processes for clients.The Company has been assessed at SEI-CMM Level 5, follows Six Sigma methodologies and is BS7799 & COBIT certified, ensuring the highest levels of quality and data security.Headquartered in Bangalore, India, iGATE Global is present in 12 countries and maintains development centers in the US, UK, Canada, China, Malaysia, and India. The Company is a subsidiary of iGATE Corporation (NASDAQ: IGTE), a US-headquartered firm founded in 1986. iGATE is registered as a minority-owned business enterprise and is an equal opportunity employer that actively encourages diversity.

Job Title : Systems Engineer / Senior Systems Engineer 

Experience : 0 – 2 Years 

Education : B.Sc – Computers,B.Tech/B.E.,BCA
MCA

Job Description : Mastery skill level in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
Good understanding of Ticketing and Remote connect tools
Awareness of PC Hardware Environment, Printers, UNIX
Ability to work effectively as a team member
Ability to handle continuous calls
Pleasant, professional and courteous personality
Excellent verbal and written communication skills
Ability to diffuse volatile situations when distressed or irate customers call for support
Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
Able to listen to a caller explain the incident, determine the probable cause and logically take the caller through a step-by-step problem determination procedure, using telephone support
Able to categorize an incident correctly for call tracking and logging purposes 

Desired : Min. 6+ months of experience (Relevant voice based experience)
Full-time Diploma Holders (only technical streams) & Graduates (E.g.: BE/BTech, BSc(Computer Science), BCA, MCA) with 50% & above through out in the academics
6+ months – 4 years (Experience in voice-based technical support environment)
Good English speaking skills is a MUST
MUST be willing to work in shifts 24/7
MUST sign an employment agreement
 
Location : Bengaluru/Bangalore 
 
Email : Radhika.Veeraraghavan(at)igate.com

Website : www.igate.com

Apply: If you have registered your CV with Naukri.com CLICK HERE to apply
OR
CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above