VFreshers.com

Experience:0 - 5 Years

Location:Bengaluru/Bangalore

Job Description : Evolve and Improve Customer Relationships between our Channel Partners, End Customers and Thermo King departments involved in TKTK through efficient and effective management of TKTK accounts in order to improve dispute resolvement, increase and maintain dealer awareness of TKTK tools and promote TKTK identity through regural contact with main customers.

Be proficient in all aspects of TotalKare contracts management from Quote to Execution of contracts. This includes having an expert working knowledge of iKare and all back office processes.
Prepare and manage all test case scenarios including identification of suitable test data and system setup for iKare Execute test scenarios in part or full during each release or upgrade of iKare to proof the quality of the code prior to production release .
Prepare and manage all Dealer and Customer training modules and documentation. Conduct both web based training and face to face with individuals or groups to facilitate a good working knowledge of the core processes and application. Demonstrate usage of key features and highlight areas of exceptional value to allow users to gain benefit from key features to improve operational efficiency of respective business activities.
Visit and maintain contact with Totalkare customers to improve customer relationship, resolve disputes and through contextual interviewing techniques gain an indepth understanding of unmet needs of customers in order to improve existing processes and develop value added solutions which tie the customer to the total Thermo King business.
Train new customers on TKTK processes. Explain functionality of iKare, setup of new logons. Maintain TKTK Customer Welcome Package.
Maintain and improve dealer awareness of the available tools and service contract solutions offered by TKTK. Provide/host training-sessions if required.
Improve dispute handling process, act as the TKTK contact to get disputes resolved with the shortest delay, through contact with sales&service teams if required.
Provide assistance to Account Receivables in getting overdue invoices paid. Look for solutions to avoid late payment in future.
Be an active contributor in translating customer needs or issues into TKTK processes and propose solutions for improvement. Produce customer specific reporting as required.
Provide Operations support to Dealers in the administration of the service contracts.

Desired : EXCELLENT ADMINISTRATIVE SKILLS AND COMMUNICATION SKILLS
FAIR TECHNICAL BACKGROUND RELATED TO ELECTRO-MECHANICAL OR SIMILAR ENVIRONMENT
COMPUTER LITERATE IN WEB BASED APPLICATIONS, EXCEL, AND MS ACCESS OR OTHER BUSINESS INTELLIGENCE TOOLS
OPERATIONAL EXPERIENCE IN AREAS SUCH AS :
REPAIR AND MAINTENANCE ORGANISATIONS FOR AUTOMOTIVE, AGRICULTURAL, CONSTRUCTION, ON OR OFF ROAD MACHINERY.
CUSTOMER CARE ROLE IN FLEET OR LEASE MANAGEMENT COMPANY, OR CUSTOMER SERVICE ROLE IN MULTINATIONAL ORGANISATION.

Company Profile : Ingersoll-Rand , a part of US $17 Billion IR Enterprise, is a leading innovative and solutions provider for the major global markets of Climate control , Industrial solutions, Infrastructure and Security & Safety.

Address:Ingersoll Rand
Ingersoll Rand International (I) Limited
Engineering Centre, Plot No 35 ,KIADB Industrial Area,
Bidadi, Mysore Road, Ramnagar Taluk,
Bangalore,Karnataka,INDIA 562 109
Website: http://www.irco.com