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Intel Technology Bangalore- IT Support Jobs

January 28th, 2011 Posted by VFreshers


IT Support Specialist Job Opportunities in India Bangalore – 28th Jan 2011

Job position : IT Support Specialist

Name of the Organization : Intel Technology India Pvt Ltd

Experience: 1 – 3 Years

Job Location: Bengaluru/Bangalore

Qualification : B.Tech/B.E.

Required:

  • Graduate with a technical background.
  • Good knowledge of Microsoft* technologies (.Net* and SQL* Server).
  • Good analytical and problem solving skills required. Solid written and verbal communication, and a desire to learn.
  • Understanding of IT Service Management concepts is an added advantage.

Job Responsibilities :

  • Providing Level 2 KTBR support for resolving tickets related to batch support, installation issues, how to issues etc. on a 24×7 basis (rotation).
  • Maintaining and publishing key KTBR indicators – including follow-up with Level 1, Level 3 and customers, maintaining Level 1 scripts and training material.
  • Designing and delivering interventions for L1 to enable increase in L1 resolution for tickets received in the WFDS portfolio.
  • Responsible for resolving customer incidents, working with support organizations to resolve incidents, customer and stakeholder management, communications, and continuous training of users / customers. Actively engage in sustaining and improving incident and problem management.

Website: https://www.intel.com

For details Click

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