Intel Technology Bangalore- IT Support JobsJanuary 28th, 2011 Posted by VFreshers
IT Support Specialist Job Opportunities in India Bangalore – 28th Jan 2011
Job position : IT Support Specialist
Name of the Organization : Intel Technology India Pvt Ltd
Experience: 1 – 3 Years
Job Location: Bengaluru/Bangalore
Qualification : B.Tech/B.E.
- Graduate with a technical background.
- Good knowledge of Microsoft* technologies (.Net* and SQL* Server).
- Good analytical and problem solving skills required. Solid written and verbal communication, and a desire to learn.
- Understanding of IT Service Management concepts is an added advantage.
Job Responsibilities :
- Providing Level 2 KTBR support for resolving tickets related to batch support, installation issues, how to issues etc. on a 24×7 basis (rotation).
- Maintaining and publishing key KTBR indicators – including follow-up with Level 1, Level 3 and customers, maintaining Level 1 scripts and training material.
- Designing and delivering interventions for L1 to enable increase in L1 resolution for tickets received in the WFDS portfolio.
- Responsible for resolving customer incidents, working with support organizations to resolve incidents, customer and stakeholder management, communications, and continuous training of users / customers. Actively engage in sustaining and improving incident and problem management.