VFRESHERS

IT Helpdesk fresher job opening in Religare Technova Gurgaon

Job Title : Helpdesk Executive

About Company :
Religare Technova Limited is the holding company for the IT business of a large diversified Indian transnational promoter group. The group pursues aggressive business interests globally in Financial Services, Health Care and Wellness, Aviation and Travel. Other group entities include Religare Enterprises, Fortis HealthCare, Fortis HealthWorld, SRL Ranbaxy and Regius Aviation.

Currently with over 3000 employees and presence in over 10 countries, Religare Technova is poised to be a leader in the global IT space. The group entities have partnered with IT majors, Independent Software Vendors (ISVs) and Internet companies to provide a broad spectrum of IT services, products and solutions to their customers.

Experience : 0 – 2 Years

Job Location : Gurgaon

Desired :

• Good Communication skill is must.
• Should have basic / Fundamental Knowledge of Computer.
• Should have Knowledge about LCS / OCS (Live Communication Server / Office communication Sever 2005).

Job Description :

• Log user calls and give them a ticket no of call.
• Assign severity level to each call as per Service Level Agreement.
• Allocate the problem to the engineer.
• Track each call to resolution.
• Generate call reports (Daily Summary / Open calls).
• Collect feedback from the user after completion of call.
• Pending calls review and follow-ups and updates to users in case of call is not closed.
• Generate MIS report.

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