Job Openings For Communication Coach in Delhi-Convergys IndiaMay 20th, 2010 Posted by VFreshers
Job Position : Communication Coach
Name of the Organization : Convergys India Services Pvt Ltd
About Company :
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.
Experience: 1 – 5 Years
Work Location: Delhi/NCR
- should be a graduate (10+2+3)
- Should be willing to work in 24*7 environment
- Ability to monitor and coach agents on Language Skills Ability to give constructive, direct feedback to agents concerning communication
- Ability to identify basic language issues and introduce effective means to improve
- Proficiency with various software applications such as Microsoft Word and Excel.
- Ability to use quality system tools (charts, graphs, etc.)
Job Responsibilities :
- Sample and evaluate language quality.
- Participate in calibration sessions with Quality/Communication Leadership staff, Convergys personnel and clients.
- Achieve departmental productivity requirements (e.g. number of calls monitored per week on schedule, calibration time, etc.).
- Participate in Internal Language acceptability audits and recommend changes.
- Provide feedback through call monitoring system and in-person to assist Team Leader in development of front-line employees.
CONVERGYS India Services Pvt Ltd
DLF Atria, Jacaranda Marg DLF City Phase – II
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