VFRESHERS

Jaipur jobs – Quality analyst jobs in Teleperformance India Jaipur

Job Title : Quality Analyst

About Company :
CRM Services India Pvt. Ltd, a subsidiary of Teleperformance, USA which is world’s No. 1 outsourcing / CRM Company with presence in 47 countries, 18 Offshore locations , speaking 66 languages, employee base of 1 Lakh+. We have a large Domestic Telecom BPO at Indore and Jaipur with the International arm at Gurgaon. The employee strength at Indore office is around 2700 Employees which is expected to go up in the coming time.

Experience:0 – 1 Years

Job Location:Jaipur

Job Description :

• As an analyst for a specific program you will be responsible to listen to the calls of that program and identifying the areas of strengths and opportunities.
• You will be required to provide specific and descriptive feedback for the call in accordance with the expected call behaviors and requirements.
• Attain all CSRs monitored-per-hour goals as established by the QA Supervisor.
• Provide complete critiques for all calls monitored to Operations team.
• Complete all required forms, reports, etc. within established timeframes.
• Tape-record all calls monitored while completing Quality Assurance Evaluation forms.
• Report any severe quality infractions to the immediate supervisor.

Desired :

• Should be a graduate in any stream or pursuing the graduation studies.
• Prior QA experience in international/Domestic BPO processes will be an added advantage.
• Should be able to communicate fluently with grammatically correct spoken and written English.
• Should have strong analytical skills and fair understanding of customer experience/satisfaction.

Company Name:Teleperformance India

Website:http://www.teleperformance.com
 

Apply : If you have  registered  your CV with Naukri.com CLICK HERE to apply

OR CLICK HERE TO POST YOUR CV AT NAUKRI.COM and then apply above