VFRESHERS

Customer care job opening in Kolkata – IBM Daksh

Job Title : Customer Care executive

Experience: 0 – 2 Years

Job Location: Kolkata

Job Description :

Providing Customer Care  support to customers of a Middle East based Telecom company over the telephone.

Desired :

• Graduates/Undergraduates in any stream
• Telecom Experience Mandatory
• Good communication skills in Hindi and English

About Company :
IBM Daksh offers business performance improvement rather than just cost-savings and is a step closer to Business Transformation Outsourcing (BTO). By unlocking revenue generation through up-selling and cross-selling, improving customer satisfaction scores, optimizing capital use and reducing operational expenditure, IBM Daksh offers far-reaching and positive impact on shareholder value IBM Daksh has worked with a pioneering group of global companies that have successfully used BPO and BTO to execute a broad range of strategies with strong results It was just over five years ago that IBM Daksh was created. An independent report in the US stated that more than two-thirds of online transactions were abandoned due to inadequate customer support. In India, a core team of four people thought about the implications of that report, and acted quickly. They put together a business plan that got them their first client and their first round of funding.
It was the first step in creating a new enterprise, in a new industry that had no history and no business model to follow. But what IBM Daksh did have was sound leadership, a focused vision and an undying passion.By 2003; the company employed around 5,000 people and was acquiring blue chip clients almost as quickly as it was attracting large numbers of ambitious and talented young staff. In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients from across the world. With 14 service delivery centers in India (4 in New Delhi (NCR), 4 in Bangalore, 2 in Mumbai, Pune, Kolkata and Chandigarh each) and 2 in Manila, Philippines, IBM Daksh is a key part of a network of more than 36 BTO centers around the world. Today IBM Daksh employs more than 20,000 people and has won several major awards for employee and customer satisfaction.

Company Name: IBM Daksh Business Process Services (P) Ltd.

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