Kolkata Networking Fresher Desktop Engineer Jobs- CapgeminiMay 8th, 2011 Posted by VFreshers
Capgemini Kolkata hires hardware / networking Freshers having basic troubleshooting experience & knowledge of DNS and DHCP as Network Engineer – 8 May 2011
Job Position : Desktop & Network Engineer
Number of Posts : 2
Name of the Organization : Capgemini
Experience: 1 – 3 Years
Job Location: Kolkata
Job Duties :
- Mainly and purely catering to incident resolution, wherein majority of them would be generated out of Monitoring tools.
- Attending and solving auto generated tickets that require low levels of client intimacy and technical knowledge to resolve. Typically, resolution is performed through work instructions.
- Catering to “Work Instruction” based ticket with minimal risk and impact like “Service Request” and “Request for Change”
- Escalating proactively and passing the ticket to next tier (L2) via hand shake mechanism.
- Responsible for timely attending the tickets within the “Response Time” and following the technical and functional escalation matrix.
- Timely upgrading on the knowledge front to continue to have better understanding of environment
- Consistently increase in efficiency and productivity which is one of the key KPI.
- Collaborating with other technology team for swift handover as per the need and keeping the continuous focus on the ticket life cycle as long as it remains in FLIRT queue
- Helping and contributing more on the Know How front thereby increasing the operational efficiency of entire team,
- Helping and contributing more on creation of new Work Instructions for any new issues thereby increasing the operational efficiency of entire team,
- Working as a team player and helping in smooth and seamless operations.
- Excellent communication skill in English
- Willing to work in Shifts including night shifts.
- Knowledge about remote tools being used for access of different vendors?
- Basic Knowledge on Hardware and Networking
- Knowledge on Mirroring and RAID, File System and share permissions
- Basic ADS knowledge (Windows 2003 Server or 2008 Server)
- Commands to check AD replication / DC status
- Basic Knowledge of DNS and DHCP
- Knowledge on basic troubleshooting If server is not reachable remotely
- Knowledge on basic troubleshooting for low disk space.
Details of the Organization :
Capgemini is one of the top 5 consulting companies in the world. With a global strength of 65,000 professionals and operations in more than 34 countries, we are preferred employer of IT talent across.
Our Indian operations encompass high ended solutions architecture and deployment from state of the art infrastructures located in Mumbai, Kolkatta and Bangalore. We have 5000+ employees in India.
Address of the Organization :
West Bengal,India 700091
Apply : Email ur cv to email@example.com
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