Mahindra Satyam BPO Hyd/ Secunderabad- BPO Fresher Vacancies 2011July 17th, 2011 Posted by VFreshers
Job Position : Team Member/Sr. Team Member – Technical Support
Name of the Organization : Mahindra Satyam BPO Ltd.
Experience: 0 – 3 Years
Job Location: Hyderabad / Secunderabad
- Graduate/Undergraduate (including B.E./B.Tech) with 0-3 years experience
- Excellent English communication skills
- Willing to work in night shifts
- Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP
- Good communication skills.
Job Duties :
- Answer calls and assess customer’s technical support needs.
- Provide technical support for basic operations using documented procedures and available tools.
- Resolve customer issues, or escalate when necessary.
- Follow-up on issues and inform customer about the status.
- Log issues and all customer contacts into the customer database, translate end-user business needs into working solutions and provide technical resolutions.
- Provide system administration or product support.
- Support other team members on difficult calls.
- Participate in process improvement initiatives.
Details of the Organization :
Leveraging the Mahindra Satyam heritage of technology and consulting excellence, Mahindra Satyam BPO has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals.
Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.
Mahindra Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
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