VFRESHERS

Customer Service Executive Job Posts at Hyderabad / Secunderabad – Mahindra Satyam BPO

Job Title : Customer Service- Voice based

About Company :
Leveraging the Mahindra Satyam heritage of technology and consulting excellence, Mahindra Satyam BPO has developed one of the widest suites of BPO service offerings. We offer the complete spectrum of Outsourcing consulting, solutions and services to multiple industry verticals.

Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.

Mahindra Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power.

Experience: 0 – 5 Years

Job Location: Hyderabad / Secunderabad

Job Description :

• Answer calls and assess customer’s billing issues (US Based Process)
• Resolve customer issues or escalate when necessary
• Follow up on issues and inform customer about the status
• Log issues and all customers contacts into the customer     data-base, translate end-user business needs into working solutions
• Provide system administration or product support
• Support other team members on difficult calls
• Participate in process improvement initiatives

Desired :

• Any Graduate/Undergraduate
• Excellent communication skills
• Willing to work in night shifts

Address:
Level 4 & 5, Maximus Towers Mindspace, Hitec City
HYDERABAD,Andhra Pradesh,India 500081

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